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Return Policy

ORDER CANCELLATIONS

  • All order cancellations will now be subject to a 15% processing and handling fee.
  • For special orders, you will be subject to processing and handling fee of up to 50% as those are rare items and may be difficult to sell.
  • To cancel your order, you must send us an email at sales@milsig.ca or call us directly at 1-877-764-5744, Your order is not cancelled until you receive an order cancellation confirmation email from us.

RETURNING ITEMS FOR REFUND

  • Refunds will be subject to a 15% restocking fee and will only be accepted within 7 days of delivery date.
  • You must email us at sales@milsig.ca and receive a Return Authorization email from us before you ship any items back to us or your package may be rejected.
  • Refunds for returning items will only be accepted for unused items.  If there is any damage to the item, it will be deducted accordingly from your refund.
  • All refunds will be issued in the form of store credit.
  • Return shipping charges are the responsibility of the customer.
  • All sales are final 7 days after receipt of your order.
ATTENTION: Please be sure to label your return packages as a "DEFECTIVE PRODUCT RETURNED FOR REFUND/EXCHANGE" with a $10 VALUE or we may refuse your package if the returned package is subject to any import duty, brokerage fees or taxes.

EXCHANGING ITEMS

  • Exchanges must be requested within 7 days of delivery date and subject to a 15% restocking fee.
  • You must email us at sales@milsig.ca and receive a Return Authorization email from us before you ship any items back to us or your package may be rejected.
  • Refunds for returning items will only be accepted for unused items.  If there is any damage to the item, it will be deducted accordingly from your refund.
  • Customer is responsible for shipping charges both ways (returning item to us and shipping new item to customer)
  • All sales are final 7 days after receipt of your order.

ATTENTION: Please be sure to label your return packages as a "DEFECTIVE PRODUCT RETURNED FOR REFUND/EXCHANGE" with a $10 VALUE or we may refuse your package if the returned package is subject to any import duty, brokerage fees or taxes.


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