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Warranty Information

Last Updated: July 19th, 2012

MILSIG 90 DAYS MANUFACTURERS WARRANTY
The following warranty covers only new MILSIG markers purchased directly from us at MILSIG Canada
  • MILSIG warranties all of their products against manufacturing defects for 90 days from the date of purchase
  • The warranty is limited to replacing or repairing the defective part in question with the customer paying the shipping cost. O-rings, seals, and springs are not covered.
  • Physical damages caused by regular or incorrect use are not covered under warranty.
  • The Customer is responsible for all shipping costs necessary for warranty repair.
  • If the item does not qualify for warranty, customer may opt for repair service at a rate of $50/hr.
FOR ALL MILSIG WARRANTY INQUIRIES
PLEASE CONTACT THE MANUFACTURER DIRECTLY

ATTENTION: Please be sure to label your return packages as a "DEFECTIVE PRODUCT RETURNED FOR WARRANTY/REPAIR" with a $10 VALUE or we may refuse your package if the returned package is subject to any import duty, brokerage fees or taxes.


WARRANTY COVERAGE - AIRSOFT GUNS

As a general brand importer we strive to ensure that all the incoming products are of high quality and free from defects. However, due to the sheer volume of product and special request, not everything can be caught. On top of logistics reasons, each manufacturer has proprietary parts and build quality. We are currently unable to support a general warranty across the board to support over 500 different models of Airsoft guns. Most customers can contact the manufacturer of the airsoft AEG/GBB to obtain warranty service.  

 

WARRANTY COVERAGE - CLEARANCE/PRE-OWNED ITEMS
  • All items purchased that are in the MILSIG Clearance section, the MILSIG Pre-Owned Markers Section, or in the clearance bin in our retail store are sold as-is and do not have any warranty whatsoever.
  • All sales are final for clearance and pre-owned items, no returns, exchanges or refunds will be accepted.

WARRANTY COVERAGE - ALL OTHER ITEMS
  • All other items that are not specifically mentioned above are not covered by any warranty whatsoever.  
  • We will strive to ensure that the item is in working order and in satisfactory condition before shipping to you.  If there are any issues, contact us at info@milsig.ca and we can see what we can do for you.
OPTIONAL QC CHECK PACKAGE (FREE FOR BUNDLE PURCHASES)

However we can offer a some QC packages to airsoft customers to ensure that their gun is in good working working order.

AEG WITH PURCHASE OF BATTERY, CHARGER, BB'S
  • Will ensure your Battery is fully charged and can cycle your gun properly. 
  • Battery fits inside your gun and can last for more than ~300 rounds
  • No BB jam
  • Magazine feed in both semi and full auto
  • Include original Asia AEG spring
GBB WITH PURCHASE OF GREEN GAS, 12G CO2 OR OTHER GAS ADAPTORS
  • Proper cycling at 5 degree Celsius 
  • Fires 1 full magazine capacity of BBs when properly filled. 
QUALITY CHECK OPTIONAL REQUEST (PURCHASE $50 STANDARD)

QC COVERS

QC DOES NOT COVER

  • Correct Cycling Operation (no jam, miss feed)
  • Features (blowback, de latching)
  • Bolt or magazine gas Leak
  • Magazine feeding, Compatible Battery and plug adaptor check
  • Major scratches (exposing metal under coating)
  • Structural cracks from arrival shipment.
  • Qualify for MILSIG extended warranty.
  • Inherent design flaws
  • Common flaws of that model (acknowledged from reviews)
  • Inconsistent fps or rate of fire
  • Smoothness of operation
  • Material Appearance
  • Light Cosmetic Defects such as
    - scratches on and around magazine and rail
    - mounting during assembly
    - original packaging
  • Sights, illumination bleed of optics, Hop-up and BB grouping at range
  • Tightness of folding stocks (hard to define  degree of looseness that one could accept)
 
 
MILSIG Paintball Canada Ltd. reserves the right to change our warranty policy at anytime without prior notice, depending on the warranty policies as set by the manufacturers and our suppliers.

 


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